Policies & Agreements

At Miss Meg’s Swim Lessons, we strive to create a safe, inclusive, and supportive swim environment. Please review our policies and procedures to ensure a smooth and enjoyable experience for all swimmers and families.

• Swimmers can enroll in either a single swim lesson or a monthly membership.
• Membership lessons expire at the end of each month and do not roll over. Please be sure to use all available lessons within the month.
• If the last lesson of the month in your swimmer’s level is canceled by Miss Meg’s, we will credit you an additional lesson for the next month as a "Single Swim Lesson."

• We do not offer refunds for unused lessons.
• Membership lessons expire monthly, and we encourage families to attend all sessions to maximize their swim experience.
• If a swimmer is missing a lesson due to illness, please log into your Captyn account and remove their check-in from that day’s class.
• If your swimmer is missing their last available lesson of the month due to illness, contact our staff—we will credit an additional lesson for the next month if available.

• If your swimmer is ill, please keep them home from lessons. Miss Meg’s staff reserves the right to refuse a lesson if a swimmer appears sick.
• If a contagious illness (stomach virus, flu, pink eye, COVID-19, etc.) is in your home, please do not bring your swimmer to lessons to prevent exposure to others.

• Lessons may be canceled due to severe weather (snow, thunder, extreme heat/cold) or unsafe pool conditions (bodily fluids, extreme water temperature drops, or facility damage).
• If Miss Meg’s deems conditions unsafe, families will be notified via email and text through Captyn.
• Canceled classes will be updated in Captyn, but we do not issue refunds for weather or facility-related closures.

• Group lessons require a minimum of 3 swimmers checked in for a class to run.
• If a class does not meet the minimum, Miss Meg’s reserves the right to cancel that time slot.
• Swimmers will have their check-in credited back for future use. Cancellations will be communicated via Captyn text notifications (Captyn texts are no-reply).

• Any medical or behavioral conditions affecting your swimmer must be disclosed during enrollment.
• We will do our best to accommodate all swimmers, but we reserve the right to refuse lessons if we cannot safely provide instruction.

• All swimmers must rinse off before entering the pool.
• If your swimmer has lotion, hair gel, or styling products, please shower them at home before their lesson.
• Swimmers with open wounds or excessive runny noses/eyes will not be permitted in the pool.
• Showers should be reserved for incoming classes; post-lesson showers should be taken at home.

• All swimmers must wear pool-safe swim attire such as traditional bathing suits, wetsuits, full-body swimwear, or rash guards.
• Swimmers with long hair must tie it back or wear a swim cap to prevent hair from obstructing their vision and progress in the water.
• Traditional swimsuits are not required—Miss Meg’s supports all swimwear preferences while ensuring safety in the water.

• Miss Meg’s Swim Lessons is a welcoming and inclusive swim school. We do not discriminate based on race, gender, ethnicity, religion, or any other factor.
• We foster an environment of kindness, acceptance, and support in our swim community.

Thank you for being part of Miss Meg’s Swim Lessons! We appreciate your cooperation in helping us provide a safe, fun, and effective swim program for all. 💦🏊‍♂️✨